Policies

Terms and Conditions

Full Terms and Conditions can be found here.
GST

Prices (unless stated) exclude GST which is calculated at 15% at checkout. 


CONCERNS AND COMPLAINTS

Tech Futures Lab takes concerns very seriously and we commit to addressing any concerns or complaints openly and promptly. In the event that you are unable to gain a satisfactory response from a member of staff, please provide a detailed written account addressed to the General Manager (info@techfutureslab.com).


It is our policy to address any issues as they arise to ensure the optimum delivery of our educational experience.

Privacy Policy

Tech Futures Lab is committed to protecting the privacy of all personal information provided to us, whether in person or via our website. Tech Futures Lab's Privacy Policy explains how we collect and use personal information, the precautions we take, and how individuals can access their personal information and how complaints can be made if privacy is thought to have been breached.

Tech Futures Lab is committed to complying with the obligations of the Privacy Act 1993 and will take all reasonably available measures to protect the privacy of information collected.


COLLECTION OF PERSONAL INFORMATION

Tech Futures Lab collects personal information about students and its customers through both our website registration form and personal transactions over the telephone or on site. The information includes name and contact details, date of birth, payment details and any additional personal information that you believe it is important for Tech Futures Lab to be aware of (eg medical conditions, learning issues etc).

Information may also be retained of each student’s course record at Tech Futures Lab and from time to time, the students may also have their photograph taken to record activities within the Lab as part of their learning experience.

 

STORAGE OF PERSONAL INFORMATION 

All personal registration information will be stored on Tech Futures Lab's server. In additional individual access through the website may be logged by Tech Futures Lab's server. This could include:

  • browser’s internet address

  • server’s address

  • domain name

  • IP address

  • date and time of the visit to the site

  • the pages accessed and documents downloaded

  • the type of browser used

 

Tech Futures Lab may use this information for statistical purposes and for system administration tasks to maintain this service. Tech Futures Lab does not identify individuals as part of this practice. However, in the event of an investigation, by a law enforcement agency or other government agency, Tech Futures Lab may exercise its legal authority to inspect relevant server logs.

 

COOKIES

A cookie is a very small text file that is sent to your browser from our web server and stored on your computer hard drive. Cookies help us to provide our users with a customised experience without having to re-enter their preferences each time they return to our website. Customers may disable cookies, however doing so may restrict access to some web pages.

 

Tech Futures Lab takes all reasonable precautions to guard against unauthorised access to confidential and personal information including the loss, misuse and alteration of the information held by it on its server. When personal information is no longer required for the purposes for which it was collected, it may be deleted.

 

Tech Futures Lab's booking and billing system is PCI-DSS compliant. It works with the Secure Socket Layer (SSL) system for encrypting credit card information. The web platform is accredited as a level 1 service provider and merchant, which is the highest level of security.

USE OF PERSONAL INFORMATION 

Personal information collected by Tech Futures Lab will be held for the purposes of enrolling customers and students and administration. Other purposes may include reporting back to students / customers, celebrating and recording achievement and student achievement.

Tech Futures Lab uses email address to communicate regarding current bookings, surveys, course updates and administrative matters. All recipients are given the option to opt out of receiving emails.

All adult students and customers will be deemed to have confirmed their acceptance of our privacy policy through the completion of our registration process.


DISCLOSURE OF PERSONAL INFORMATION

Tech Futures Lab will not disclose any personal information held to a third party, unless required by law or with the consent of the customer /  student concerned.


ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

Tech Futures Lab will use reasonable endeavours to maintain accurate, up to date information regarding students, customers and staff. Customers have the right to request access and to request correction of information held about them. All requests should be directed to the Chief Executive by emailing info@techfutureslab.com.

If you believe that Tech Futures Lab has breached your privacy your concern should be directed promptly to the Chief Executive.

 
 

Cancellation and Refund Policy

WORKSHOPS AND SHORT COURSES

We will refund up to 2 weeks before the workshop.


Cancellation within 2 weeks incurs a $250 administration fee (incl GST). 


No refunds will be given within 7 days of the workshop. 

Places are fully transferrable when notified in advance. 

All cancellations and transfers must be notified in writing and directed to info@techfutureslab.com
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Application for a credit for any other reason will be entirely at the discretion of the General Manager.

Tech Futures Lab reserves the right to cancel any workshops with fewer than 6 people booked. In this instance, either a full refund or an option to reschedule will be given.

CONTACT TECH FUTURES LAB

22 McColl Street

Newmarket

Auckland 1023

New Zealand

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Tech Futures Lab is an education facility of The Mind Lab, a NZQA registered Tertiary Education Organisation under the provisions of the Education Act 1989. 

Candidates studying the Master of Technological Futures are enrolled with The Mind Lab which is approved by NZQA to award this qualification.