Learn to rapidly navigate complex environments.

Micro-credential: Organisational Agility


More than ever, we must adapt quickly to changing circumstances. If we’re adaptive thinkers, with the skills to solve complex problems and create innovative, sustainable solutions, we can transform both our personal and professional lives. When people learn how to develop more flexible mindsets, organisations are able to operate with more agility too. And organisational agility enables rapid and sustainable reconfiguration of strategy, structure, process, culture and technology to meet challenging demands in complex and often volatile market environments.


Learn how you can adapt your mindset to influence organisational agility with this course, delivered in partnership between Tech Futures Lab and the Institute of Social Sustainability.

Founded in research

In a recent survey conducted by the Institute of Social Sustainability, an overwhelming number of respondents agreed that a more flexible and adaptive mindset would be of value to them, or to others in their organisation.


said it would improve their ability to work with constant change and increasing levels of complexity.


said it would help in solving complex challenges and problems.


said it would enable them to become more innovative and productive.

Disrupting the cycle

When we see a problem or want to improve something, we typically think of a solution, execute it, and things do change. But sooner or later the status quo kicks in and we begin to realise that the things we thought had changed, haven’t really changed at all.


This is because the underlying and systemic patterns of human behaviour are considerably more powerful than any interventions we put in place. 

This course aims to disrupt those underlying patterns by targeting the most fundamental determinant of an organisation’s ability to adapt. People. 

Discover how to have a more adaptive, resilient mindset.

Using the latest advances in the human sciences, technology and business, you will learn how to evolve the way you think and behave in order to sustainably adapt, innovate and thrive in rapidly changing workplace and social contexts.


The outcome of 5 years of research and development with New Zealand businesses, this is an NZQA micro-credential, Level 7 accredited and delivered in partnership between The Institute for Social Sustainability and Tech Futures Lab.

In this course you will:
  • Understand the latest insights in psychology and build the skills needed to plot a road-map on how to change the way you, and others, think and act.

  • Learn to apply proven methods and processes that create and support organisational agility.

  • Build the capability to lead differently and navigate through complex situations.

  • Discover the latest research gathered from New Zealand and global businesses that highlights why personal and organisational agility are so important in today’s dynamic marketplace.

Micro-credential explained.

A micro-credential is an NZQA approved education programme, designed to meet industry needs as a stand-alone course. On completion, this micro-credential will earn you 15 credits.

What you’ll learn

  • Identify internal human processes related to language, emotion and thought.

  • Understand external processes related to behaviour, relationships and changing environments.

  • Connect these two dynamics to understand and work with processes that foster agile human behaviour.

and flexible perspective-taking
  • Learn to recognise how your own perspective influences decision making.

  • Gain the ability to see from and empathise with different perspectives.

  • Learn how to assimilate all these varying viewpoints to minimise poor quality decision making and maximise the chances of high quality sustainable outcomes.

Complex problem-solving
  • Learn methods to untangle and make sense of complex problems, particularly those that are further complicated by uncertain and ambiguous environments.

  • Gain the capacity and skills to lead others through changing and challenging times.

The agility capability gap

100% of the respondents to the Organisational Agility survey said:

Leadership agility is ‘highly-important’ in today’s fast-changing business world. 

Yet over half of those respondents rated the leaders in their own organisations as only ‘somewhat flexible’.

Who is this course for?

  • People in positions of leadership or influence in business or the community.

  • Professionals seeking to develop mental and emotional agility.

  • Professionals wanting to influence their leaders to adopt these skills and harness opportunity.

  • Professionals working in rapidly changing environments.

  • People looking for a career shift or to move into leadership roles.

  • HR professionals and coaches.

The learning approach

The course is structured to teach and guide participants through weekly scheduled class sessions but also requires a high degree of hands-on ‘guided self-paced study’. This means that each week a learning focus will be set for all participants to explore, review or evolve during their own time. It is a highly guided, supported experience.

The approach encourages participants to develop their own critical review skills, their own perspectives and strategies to apply the learning outcomes in their context. 

The culmination of the course is an applied portfolio of work that captures your development journey and demonstrates your new knowledge and agility skill set.

Class schedule

Scheduled live-online sessions: 1.5 hours per week. Tuesdays 4:30-6pm 

Guided self-paced learning: c.9.5 hours per week.


14 weeks

Programme type

Micro-credential, Level 7, 15 credits

Next course

19 May to 24 August 2020

(comprises 12 weeks class time and two weeks study break)


Delivered live-online. We use best-in-class digital collaboration tools and learning resources for a real time learning experience that’s highly interactive and engaging.

The investment
$995 incl GST*

*Student Loans and allowances do not apply.

Entry requirements

Designed for professionals but suitable for anyone who wants to develop an adaptive, flexible mindset.

  • We value industry and real-world experience as highly as an academic record. You’ll need to provide some references or CV/LinkedIn profile that demonstrate your experience.

  • A recognised Level 6 qualification (certificate or diploma) OR equivalent professional experience.​​

  • Open to domestic students only. Australian Citizens are eligible if they ordinarily reside in New Zealand.

Get more details on the programme.

Small business funding 

The Regional Business Partners Network (RBPN) has set aside significant funds to support businesses impacted by COVID-19 and you may be eligible for funding assistance of up to $5000 (excl GST) to attend this programme.

How to apply

You’ll first need to register with RBPN to access this support (register here if you haven’t already done so) and you are eligible to apply for funding for the Organisational Agility programme if you: 

  • Have up to 100 full-time equivalent employees

  • Need support in the people & culture area  (there are four categories that RBPN are offering Covid-19 assistance in – Human Resources, Health & Wellbeing, Business Continuity and Finance – you will need to select Human Resources to be eligible for funding for the Organisational Agility programme and you should say that you specifically want to attend this programme).

  • Have registered for GST in New Zealand 

  • Are operating in a commercial environment and are a privately-owned business or are a Maori Trust or incorporation under the Te Ture Whenua Maori Act 1993 or similar organisation managing Maori assets under multiple ownership. 


An RBPN Growth Advisor will also need to assess your needs to ensure that they are consistent with the outcomes that the Organisational Agility programme delivers.


Your business may be eligible for Capability Voucher Funding from the Regional Business Partner Network. For more information contact us. 

Learn with like minded thinkers

Two of the key values we uphold at Tech Futures Lab are collaboration and community. We believe that different perspectives and ideas are critical in creating outcomes that are inclusive and holistic.


When you choose to learn with us, you’re also choosing to join a community of like minded thinkers who share your enthusiasm to do things differently.

The Institute for Social Sustainability

This course has been developed by Dr Tresna Hunt and Brett Otegen (MBA), founders of the Institute for Social Sustainability, in collaboration with the Tech Futures Lab academic team. It has been designed based on extensive research with New Zealand businesses that identified current and future capability gaps in the workplace for responsive, agile work practices.

Your lead facilitators

Brett Oetgen

(MBA International Management)

Co-founder, director of The Institute for Social Sustainability and Course Facilitator

Dr Tresna Hunt

Co-founder, director of The Institute for Social Sustainability and Programme Designer

Got a question?

Give us a call 09 522 2858 or

Ground Floor
99 Khyber Pass Road

Grafton, Auckland 1023

New Zealand


Stay updated on what we’re thinking about and working on at the Lab

  • Twitter - White Circle
  • Facebook - White Circle
  • LinkedIn - White Circle
  • YouTube - White Circle
  • Instagram - White Circle

Tech Futures Lab is an education facility of The Mind Lab, a NZQA registered Tertiary Education Organisation under the provisions of the Education Act 1989. Candidates who are studying on a programme delivered by Tech Futures Lab are enrolled with The Mind Lab.