Salesforce Certified Administrator

Salesforce is the world’s most popular CRM (customer relationship management) system. Our course is delivered live online, so you can get certified from wherever you are. There are over a million jobs in the Salesforce ecosystem. Whatever your background or interests, there's a path for you. Over 4.2 million jobs will be created in the Salesforce ecosystem by 2024. Salesforce is the third most in-demand technology skill in 2018 with 2.7x faster job growth opportunities. 


Who is the course for?

  • Those looking to build their skills in Salesforce. No prior Salesforce experience is necessary

  • Existing Salesforce Administrators

  • Administrators interested in creating Applications on Salesforce and wanting in depth knowledge on building business processes, reports and security around their application

  • Kickstart your career. Whatever your background or interests, there's a path for you as a Salesforce Administrator, Salesforce Developer, Sales Manager, Marketing Manager, Salesforce Technical Architect, or Business Analyst

What you’ll learn

This course provides an understanding of current Salesforce capabilities and customisation options, to prepare you for the certification exam (exam fee included). Basic familiarity with the platform will be helpful but not essential.

At the end of the course you will know how to:

  • Set up organisations and users 

  • Manage security and access

  • Customise fields, layouts, records and processes


  • Strategically use sales, marketing, service and support applications 

  • Manage activities and collaborative features

  • Manage data - importing, uploading, deleting, validating, backing up

  • Use and customise analytical and reporting functions

  • Automate workflows

  • Install and administer the Salesforce mobile app and identify opportunities for using AppExchange

The details

*Industry certified and non-Government funded. Student loans and allowances do not apply. 

Course dates

Tuesday, 13 July 2021

Tuesday, 14 September 2021

Tuesday, 16 November 2021 

Cost (incl. exam fee)

$895 + GST*

(including certification exam fee)

Class information​​

  • Live online 2 x 2hr sessions over four weeks

  • Tuesdays & Wednesdays 4-6pm

  • 4.5 hrs per week of self directed study


Salesforce Certified Administrator

About Tech Futures Lab

At Tech Futures Lab, education for the digital age is what we do. We’ve partnered with Salesforce to deliver this programme.


Plus because Tech Futures Lab specialises in learning for the real world, you’ll get not just the information but the skills you need to apply it. Our programme packages everything for you and you get the support of our expert team. You can just turn up and learn.

Our trainer

Our Salesforce accredited training team blends technical skill with an understanding of contemporary professional education. 

In the news

Tech Futures Lab and Salesforce today have announced a collaboration to offer Kiwis sophisticated training in the world's leading CRM (customer ...

Tech Futures Lab and Salesforce today have announced a collaboration to offer New Zealanders sophisticated training in the world's leading CRM ...


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Tech Futures Lab is an education facility of The Mind Lab, a NZQA registered Tertiary Education Organisation under the provisions of the Education Act 1989. Candidates who are studying on a programme delivered by Tech Futures Lab are enrolled with The Mind Lab.

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